Some of our skincare products incorporate certified organic active ingredients. We invite you to consult the product information pages on our website to discover the details of the ingredients and labels specific to each formulation.

None of our products are tested on animals. True to our ethical values, we scrupulously comply with European cosmetics legislation.

All our skincare products are formulated and manufactured in France, respecting exceptional cosmetic expertise.

We apologize for any inconvenience. Please write to us at info@holidermie.com
specifying your order number and, if possible, enclosing a photo of the product concerned.

Contact us at email or phone — we'll e-mail you the instructions as soon as possible.

Yes, you'll find a Usage section either by photo or videos under each relevant product sheet on our site explaining how to use the tool or product.

Click on the “My account” icon, enter your e-mail address and create your password. Your account allows you to access your order history as well as your accumulated loyalty points and vouchers linked to the Loyalty Program.

Go to your customer area, “My account” section, to update your contact details.

It often happens that you can order from us without having a Holidaymie account. It is therefore possible that your account has not yet been created. Simply go to “My account” on the top left and proceed to create it.

If you are still unable to create your account, please do not hesitate to contact us by e-mail or telephone.

Simply click on ‘Forgotten password’ at the login stage. An email will be sent to you straight away to help you reset your password. However, you may not have an account. Please feel free to create one if you do not receive a password reset email. Otherwise, please contact us; we’ll be happy to help.

By signing up to our newsletter or our WhatsApp channel, you’ll receive a welcome code entitling you to a 10% discount on your first order.

The welcome code is valid only for your first order on our online shop. If you have already placed an order using your email address, the code cannot be used.

Please check your spam folder. If you cannot find your code, please do not hesitate to contact our team at info@holidermie.com.

If this is indeed your first order and the code still isn’t working, our team is here to help. Please contact us at info@holidermie.com, stating the email address you used when you registered.

We deliver in France and internationally. Delivery times and rates vary depending on the destination—in mainland France between 1 and 3 business days, and internationally between 3 and 5 days.

Here is an overview:

• France:

Colissimo (2-3 days) from €4.90
Free delivery to a pick-up point for orders over €60
Free standard delivery for orders over €90

• International:

DHL Express (24-48 hours) from €14.90
DHL Express (3 to 5 days) from €22.90

Full details by geographical area are available in our Terms and Conditions.

The delivery address cannot be changed once the order has been confirmed. For future orders, you can manage your addresses in your customer area.

Once your order has been confirmed and processed, you will receive a confirmation e-mail including your tracking number. Simply click on Track my order to be redirected to the carrier's page and access your order tracking.

You can also track your parcel directly in your customer account.

Once your order has been validated, we are unfortunately unable to modify it. All orders placed before noon are processed the same day. If your order has not yet been dispatched, please contact us as soon as possible and we will do our utmost.

Orders to the United States
No duties. No surprises.
For all orders shipped to the United States, customs duties and import taxes are fully covered by Holidermie. Your order arrives with no additional charges or follow-up invoices.
The estimated delivery time is 3 to 5 business days.

Orders outside France (excluding the United States)
For all orders shipped outside France (excluding the United States), customs duties may apply according to the regulations of the destination country. Any such charges remain the responsibility of the customer.

If your parcel is returned to us because you forgot to collect it from a collection point, we can resend it to you free of charge as soon as we receive it at our premises. However, you will be responsible for the delivery charges for the new consignment.

Please contact our customer service team with your order number so that we can arrange for it to be resent.

You have 14 days from receipt of your order to
return an unopened and unused item to us.
You are responsible for return shipping costs. Full details are available in our Terms & Conditions

Terms and Conditions. If you have any questions about defective products or skin reactions, please write to us ?

Once your return has been received and processed, we will process your refund within 48 working hours. You will be notified by e-mail as soon as the refund has been processed.

Holidermie only accepts credit card payments. Find all the information on the page Secure payments.

That said, you can always pay 3x free of charge with the Alma payment solution on the site as well as in store.

Avec PayPal, Apple Pay, Google Pay et Amex.

Yes, payment is completely secure via Alma, Paypal and Mollie. À aucun moment nous n’avons accès à vos informations bancaires.

At no time do we have access to your banking information. Secure payments

You can add your voucher during checkout. On the computer, you have an insert on the right allowing you to add it and on mobile at the bottom of the page.

No, unfortunately, no codes are cumulative. Neither in store, nor online.

Unfortunately, we can't add it once the order is validated. However, it remains active. You can use it on your next order.

All customers with a customer account earn points. These points are accumulated and visible directly in your customer account.

For each 1€ spent, you collect 10 points. From 500 points, you can convert your points into vouchers.

• 50 points is equal to 5€ voucher redeemable on a minimum basket of €50
• 100 points is equals to 10€ voucher redeemable on a minimum basket of 100€
• 150 points is equal to 15€ voucher redeemable on a minimum basket of 150€
• 200 points is equal to 20€ voucher redeemable on a minimum basket of 200€
• 250 points is equal to 25€ voucher redeemable on a minimum basket of 250€

You cannot create a code higher than €25.

All our points of sale are listed on the page Where to find us ?

You can find it in the footer of the website.